=?windows-1252?Q?email subject??= What Happened to My Subject Line?

June 28, 2012, 11:49 am

≫ Next: GroupMail License Activation Error Fix

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“I sent my email newsletter out today and it arrived with a garbled subject line that included “=?windows-1252?Q?email subject??=” in front of my subject with underscores_between_words. What happend to my Subject line?”

Sometimes, when you include certain punctuation, such as a question mark (?) or an apostrophe (‘) in the Subject line content of your email, the email will be delivered with a Subject Line looking something like :

=?windows-1252?Q?email subject??= My_Subject_Line_Looks_Horrible

This happens because certain characters are not recognized as valide Subject line elements by the recipient email client that is rendering it during delivery. Subject lines that are too long according to the standards of a particular email client may also cause a similar problem.

So, if your email Subject lines are getting garbled with something like =?windows-1252?Q?email subject??= in front of them, try modifying your Subject line content in a way that does not include punctuation.

If that does not resolve the issue, please contact the GroupMail technical support team.

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The post =?windows-1252?Q?email subject??= What Happened to My Subject Line? appeared first on GroupMail Website.

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GroupMail License Activation Error Fix

July 5, 2012, 3:01 pm

≫ Next: Installation Error: Another Instance of GroupMail is Already Running

≪ Previous: =?windows-1252?Q?email subject??= What Happened to My Subject Line?

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“I was trying to activate my GroupMail email newsletter and marketing software license during installation and an Activation Error: Internet Connection Error: Name Not Resolved window appeared. I am sure that I entered the Product Key for my license correctly. What should I do?”

Normally, when you are installing GroupMail and click the Activate Now button after entering the Product Key for your license, your software is activated automatically by our system.

Of course, if you get an Activation Error: Internet Connection Error: Name Not Resolved window, then it would be safe to assume that the automatic license activation did not happen as it was supposed to during installation.

This particular activation error (above) occurs because there is a Firewall installed that is blocking Port 80, which is the Port that GroupMail uses to register the version you are activating.

How to fix an activation error

There are two ways to resolve an activation error.

1. You can disable your Firewall, ensure you are connected to the Internet and start the installation again, or

2. You can manually activate your GroupMail license.

How to manually activate your GroupMail license

1. Click OK on the Activation Error window

2. Click the link provided to manually activate the license.

3. A new window will popup and it will have two steps to complete.  Click the link in Step 1 and login to the GroupMail website with your GroupMail login details.

4. On the Activation page, confirm your GroupMail Product Key details and click Activate.

5. Copy the Activation Code and return to GroupMail to complete Step 2.

6. Enter or paste the GroupMail Activation Code into Step 2 and click Activate.

7. After clicking Activate, you should see a new popup window which says Success: Activation Code Accepted!

Click OK to finish.

Congratulations! you have now manually activated your GroupMail license.

Now you can get started with GroupMail.

If you need any help along the way, contact the GroupMail Support team.

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Activate your own GroupMail email newsletter and marketing software today.

The post GroupMail License Activation Error Fix appeared first on GroupMail Website.

Installation Error: Another Instance of GroupMail is Already Running

July 12, 2012, 11:18 am

≫ Next: Error 457 – This Key is Already Associated with an Element of this Collection

≪ Previous: GroupMail License Activation Error Fix

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“…I am trying to install the latest version of GroupMail but keep getting an error during installation that says that ‘another instance of GroupMail is running’ and asks me to close it before continuing. I definitely closed GroupMail and have checked to make sure it is not open…”

Sometimes, elements of a software program remain open even after you close the application itself.

Solution

When this installation error appears, simply click CTRL+ALT+DEL to open the Windows Task Manager and End Task for any “GroupMail” or “Delivery Console” applications that show in the applications section of the Task Manager.

You should then be able to continue with the installation.

If you continue to have problems after doing this, contact the GroupMail Support Team.

 

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The post Installation Error: Another Instance of GroupMail is Already Running appeared first on GroupMail Website.

Error 457 – This Key is Already Associated with an Element of this Collection

July 26, 2012, 2:44 pm

≫ Next: Sent Messages All Show “Message Not Found”

≪ Previous: Installation Error: Another Instance of GroupMail is Already Running

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Email Error Code

Error ’457 – This Key is Already Associated with an Element of this Collection’

This error often appears if you install GroupMail Version 5.3.0116 in Spanish or any other language except English.

Sometimes, it appears when you go through the process of creating a new group — When you go to Groups, New Group, GroupMail Format (Default), Next, Local Group, Next. This is where the Error ’457 – This key is already associated with an element of this collection’ appears.

We believe the reason this error occurs because, in foreign language versions of GroupMail 5.3.0.116, there is no ‘Date Type” field in the default Group Structure, unlike the English Edition, where an AddDate Field is automatically added as “Date Type”.

Solution for Error ’457 – This Key is Already Associated with an Element of this Collection’

Download the latest version of GroupMail from the GroupMail Customers Area.

A workaround for this error if you do not have access to download the latest version of GroupMail is to

1. “Remove” all fields from the Group Structure when creating a group; then

2. Press the Default button on the Group Structure screen to add them again; then

3. Add a Date Type Field; and

4. Create the new Group

If you continue to have problems, contact the GroupMail support team.

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The post Error 457 – This Key is Already Associated with an Element of this Collection appeared first on GroupMail Website.

Sent Messages All Show “Message Not Found”

August 8, 2012, 4:05 pm

≫ Next: Edit sent message error: Path not found – 76 :: GroupMailMain

≪ Previous: Error 457 – This Key is Already Associated with an Element of this Collection

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“…After moving my GroupMail data to another computer, all of my sent messages show ‘Message Not Found’. What should I do?..”

Solution for “Message Not Found” Error

1. Close GroupMail

2. Go to C:\Program Files\GroupMail 5

3. Locate a file called GMToolbox.exe and double-click it

4. Go to the Messages Tab and press the Fix Paths button

That should fix it.

If you continue to have problems after doing this, contact the GroupMail Support Team.

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The post Sent Messages All Show “Message Not Found” appeared first on GroupMail Website.

Edit sent message error: Path not found – 76 :: GroupMailMain

August 8, 2012, 4:20 pm

≫ Next: Delete Group Error: MoveFirst failed — 2

≪ Previous: Sent Messages All Show “Message Not Found”

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“…Recently, I moved all of my GroupMail data from one computer to another. Now, I get an “Edit Sent Message Error: Path Not Found – 76 :: GroupMailMain” What should I do?..”

Solution for Edit Sent Message Error: Path Not Found – 76 :: GroupMailMain

1. Close GroupMail

2. Go to C:\Program Files\GroupMail 5

3. Locate a file called GMToolbox.exe and double-click it

4. Go to the Messages Tab and press the Fix Paths button

If you continue to have problems after doing this, contact the GroupMail Support Team.

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The post Edit sent message error: Path not found – 76 :: GroupMailMain appeared first on GroupMail Website.

Delete Group Error: MoveFirst failed — 2

August 16, 2012, 4:30 pm

≫ Next: Cannot Create a New Message in GroupMail

≪ Previous: Edit sent message error: Path not found – 76 :: GroupMailMain

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The MoveFirst Failed – 2 error normally appears when you are trying to delete a group or import a group of recipients.
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Solution for Delete Group Error: MoveFirst failed. — 2

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1. Close GroupMail

2. Using Windows Explorer go to the C:\Program Files\GroupMail 5 folder and locate the file GMGroupUtil.exe

3. Double-click GMGroupUtil.exe to run it

4. Then, open GroupMail when complete.

That’s all there is to it.

If you continue to have problems after following these instructions, please contact the GroupMail support team. They will be happy to help.

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Send more, faster, better with GroupMail bulk email software

The post Delete Group Error: MoveFirst failed — 2 appeared first on GroupMail Website.

Cannot Create a New Message in GroupMail

August 29, 2012, 10:30 am

≫ Next: Run-time Error 372: Failed to load control ‘HTMLEditorComponent’ from ‘ThinkHTMLEditor.ocx

≪ Previous: Delete Group Error: MoveFirst failed — 2

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“I downloaded the latest version of GroupMail and everything installed fine, except that when I try to open the GroupMail Message Editor to create a new message, nothing happens. What should I do?”

1. The first thing that we recommend is to reinstall the software, just to ensure that it installed properly.

If the GroupMail Message Editor still fails to open when you click to create a new message, then it might be a result of a missing Microsoft Windows component, dhtmled.ocx, on your computer.

2. Downloading the Windows dhtmled.ocx component should resolve the issue.

If you continue to have problems creating a new message in GroupMail after doing this, contact GroupMail support.

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The post Cannot Create a New Message in GroupMail appeared first on GroupMail Website.

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Run-time Error 372: Failed to load control ‘HTMLEditorComponent’ from ‘ThinkHTMLEditor.ocx

October 24, 2012, 4:31 am

≫ Next: The Group could not be opened as it no longer exists – 2409

≪ Previous: Cannot Create a New Message in GroupMail

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Trying to create a New Message in GroupMail returns Run-time Error 372: Failed to load control ‘HTMLEditorComponent’ from ‘ThinkHTMLEditor.ocx. Your version of ThinkHTMLEditor.ocx may be outdated.

Solution for ‘Run-time Error 372: Failed to load control ‘HTMLEditorComponent’ from ‘ThinkHTMLEditor.ocx’

1. Close GroupMail.

2. Go to the Start Menu, Run Command and type in the following command then press Ok
REGSVR32 /u GMHTMLEditor.ocx

Next Type :
REGSVR32 “C:Program FilesCommon FilesMicrosoft SharedTriedittriedit.dll”

Once registered, type the following and press Run again.
REGSVR32 “C:Program FilesCommon FilesMicrosoft SharedTrieditdhtmled.ocx”

Finally type the following and press Run again.
REGSVR32 GMHTMLEditor.ocx

3. Start GroupMail and try to open a New Message, the error should no longer appear.

If you continue to have problems after following these instructions, please contact the GroupMail support team. They will be happy to help.

The post Run-time Error 372: Failed to load control ‘HTMLEditorComponent’ from ‘ThinkHTMLEditor.ocx appeared first on GroupMail Website.

The Group could not be opened as it no longer exists – 2409

November 13, 2012, 4:44 am

≫ Next: You must include at least one Date Field within the Group

≪ Previous: Run-time Error 372: Failed to load control ‘HTMLEditorComponent’ from ‘ThinkHTMLEditor.ocx

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When you send a Message, on the Prepare to Send Screen, Set Exclusion Options “Block All Recipients found in these selected Groups” if you select more than six Groups to Exclude it will return this error.

Solution for ‘The Group could not be opened as it no longer exists – 2409′

The workaround for this is to exclude less than 6 Groups.

That’s all there is to it.

If you continue to have problems after following these instructions, please contact the GroupMail support team. They will be happy to help.

The post The Group could not be opened as it no longer exists – 2409 appeared first on GroupMail Website.

You must include at least one Date Field within the Group

March 7, 2013, 8:39 am

≫ Next: Server says: 535 authentication failed (#5.7.1)

≪ Previous: The Group could not be opened as it no longer exists – 2409

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This message can appear when trying to Create a New Local GroupMail Group.

Solution for “You must include at least one Date Field within the Group”

On the Group Structure Field, there are two mandatory Fields.

Email and a Date Field with the Type Set to ‘Date’.

All other Fields such as First Name, Last Name etc.. are optional.

That’s all there is to it.

If you continue to have problems after following these instructions, please contact the GroupMail support team. They will be happy to help.

The post You must include at least one Date Field within the Group appeared first on GroupMail Website.

Server says: 535 authentication failed (#5.7.1)

June 24, 2013, 7:43 am

≫ Next: Warning: Unable to reduce the queuing rate – your system may run low on PC memory!

≪ Previous: You must include at least one Date Field within the Group

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SMTP Error Code

Server says: 535 authentication failed (#5.7.1)

Solution for Server says: 535 authentication failed (#5.7.1)

A “535 authentication failed (#5.7.1)” error is usually related to the SMTP User Authentication details you have configured (or not configured) in your email settings.

Here are instructions to add or modify SMTP User Authentication details in GroupMail.

If you continue to have problems after adding or modifying the SMTP User Authentication details in GroupMail, contact the host of the mail server you are using to relay your email to explain the error and to  confirm the details that you have entered.

As always, feel free to contact the GroupMail support team. They will be happy to help you to fix it.

The post Server says: 535 authentication failed (#5.7.1) appeared first on GroupMail Website.

Warning: Unable to reduce the queuing rate – your system may run low on PC memory!

June 25, 2013, 3:23 am

≫ Next: Server says: 503 This mail server requires authentication when attempting to send

≪ Previous: Server says: 535 authentication failed (#5.7.1)

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This Message appears on the Delivery Console when sending to my GroupMail Group.

Solution for ‘Warning: Unable to reduce the queuing rate – your system may run low on PC memory!’

- Please close all applications.

- Download a Copy of GroupMail from our Website.

- Right Click on the Installation File and choose Run As, Administrator. Run the installation.

- Re-boot your system when the installation is complete.

That’s all there is to it.

If you continue to have problems after following these instructions, please contact the GroupMail support team. They will be happy to help.

The post Warning: Unable to reduce the queuing rate – your system may run low on PC memory! appeared first on GroupMail Website.

Server says: 503 This mail server requires authentication when attempting to send

July 31, 2013, 4:24 am

≫ Next: Server says: 530 5.7.0 Must issue a STARTTLS command first

≪ Previous: Warning: Unable to reduce the queuing rate – your system may run low on PC memory!

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SMTP Error Code : Server says: Server says: 503 This mail server requires authentication when attempting to send to a non-local e-mail address

Solution for Server says: 503 This mail server requires authentication when attempting to send to a non-local e-mail address

Here you will find instructions to add SMTP User Authentication details in GroupMail.

If you continue to have problems after adding or modifying the SMTP User Authentication details in GroupMail, contact the host of the Mail Server you are using to relay your email to explain the error and to  confirm the details that you have entered.

As always, please feel free to contact the GroupMail support team. They will be happy to examine your settings for you.

The post Server says: 503 This mail server requires authentication when attempting to send appeared first on GroupMail Website.

Server says: 530 5.7.0 Must issue a STARTTLS command first

January 21, 2014, 4:57 am

≫ Next: Error : Object variable or With block variable not set – 91 – (LT: 2110)

≪ Previous: Server says: 503 This mail server requires authentication when attempting to send

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SMTP Error Code

Server says: 530 5.7.0 Must issue a STARTTLS command first

Solution: Server says: 530 5.7.0 Must issue a STARTTLS command first.

In GroupMail, Modify your Sender Account in the Account Manager.
Under the Delivery Options Tab, Advanced Button.

Enable the Option “Server requires an SSL Connection“
Select STARTTLS (default) from the drop down list.

Press Ok, Ok to Save these changes.

As always, feel free to contact the GroupMail support team if you need any further information.

 

The post Server says: 530 5.7.0 Must issue a STARTTLS command first appeared first on GroupMail Website.

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Error : Object variable or With block variable not set – 91 – (LT: 2110)

April 23, 2014, 2:12 am

≫ Next: Run-time Error 372: Failed to load control ‘HTMLEditorComponent’ from ‘ThinkHTMLEditor.ocx

≪ Previous: Server says: 530 5.7.0 Must issue a STARTTLS command first

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When sending your Message from GroupMail you get an error Object variable or With black variable not set – 91 – (LT: 2110).

Solution for Object variable or With black variable not set – 91 – (LT: 2110). — 2

Please close all applications.
Download a Copy of GroupMail from our Website
Right Click on the Installation File and choose Run As, Administrator.
Run the installation.
Re-boot your system when the installation is complete.

If you continue to have problems after following these instructions, please contact the GroupMail support team. They will be happy to help.

The post Error : Object variable or With block variable not set – 91 – (LT: 2110) appeared first on GroupMail Website.

Run-time Error 372: Failed to load control ‘HTMLEditorComponent’ from ‘ThinkHTMLEditor.ocx

October 24, 2012, 4:31 am

≫ Next: The Group could not be opened as it no longer exists – 2409

≪ Previous: Error : Object variable or With block variable not set – 91 – (LT: 2110)

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Trying to create a New Message in GroupMail returns Run-time Error 372: Failed to load control ‘HTMLEditorComponent’ from ‘ThinkHTMLEditor.ocx. Your version of ThinkHTMLEditor.ocx may be outdated. Solution for ‘Run-time Error 372: Failed to load control ‘HTMLEditorComponent’ from ‘ThinkHTMLEditor.ocx’ 1. Close … Read More

The post Run-time Error 372: Failed to load control ‘HTMLEditorComponent’ from ‘ThinkHTMLEditor.ocx appeared first on Free group email and mass email newsletter software.

The Group could not be opened as it no longer exists – 2409

November 13, 2012, 4:44 am

≫ Next: You must include at least one Date Field within the Group

≪ Previous: Run-time Error 372: Failed to load control ‘HTMLEditorComponent’ from ‘ThinkHTMLEditor.ocx

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When you send a Message, on the Prepare to Send Screen, Set Exclusion Options “Block All Recipients found in these selected Groups” if you select more than six Groups to Exclude it will return this error. Solution for ‘The Group could … Read More

The post The Group could not be opened as it no longer exists – 2409 appeared first on Free group email and mass email newsletter software.

You must include at least one Date Field within the Group

March 7, 2013, 8:39 am

≫ Next: Server says: 535 authentication failed (#5.7.1)

≪ Previous: The Group could not be opened as it no longer exists – 2409

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This message can appear when trying to Create a New Local GroupMail Group. Solution for “You must include at least one Date Field within the Group” On the Group Structure Field, there are two mandatory Fields. Email and a Date … Read More

The post You must include at least one Date Field within the Group appeared first on Free group email and mass email newsletter software.

Server says: 535 authentication failed (#5.7.1)

June 24, 2013, 7:43 am

≫ Next: Warning: Unable to reduce the queuing rate – your system may run low on PC memory!

≪ Previous: You must include at least one Date Field within the Group

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SMTP Error Code Server says: 535 authentication failed (#5.7.1) Solution for Server says: 535 authentication failed (#5.7.1) A “535 authentication failed (#5.7.1)” error is usually related to the SMTP User Authentication details you have configured (or not configured) in your … Read More

The post Server says: 535 authentication failed (#5.7.1) appeared first on Free group email and mass email newsletter software.